Returns and Refunds
Cancellation of the order is only possible within 2 hours after placing the order. After this period, cancellation is no longer possible. Upon receiving a request for order cancellation, the Customer will be reimbursed within a maximum of fourteen (14) days.
From the receipt of the products, the customer has a period of 14 clear days to withdraw, without any reason and at no cost, except for the return costs which will be the customer's responsibility (unless the exercise of the right of withdrawal is due to an error by our company in the order preparation or in the case of the implementation of legal or conventional warranty), the estimated amount of which varies depending on the type of product and its weight. When the 14-day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day.
Only the price of the returned product(s) and the initial shipping costs will be refunded. This refund will be made as soon as possible and no later than 14 days from the date of receipt of the products by our company. The refund of the price of these products will be made using the original payment method used by the customer at the time of purchase. No cash on delivery shipments will be accepted for any reason.
Before returning any product, the customer must ensure that they have their invoice or delivery note and contact our customer service by email at the following address: email@example.com, which will provide instructions for a faster processing of their request.